1. Privacy Collection  

This collection statement provides details about the collection of personal information by United Franchise Group Pty Ltd ACN 128 152 385 and the following related entities:  

1. SIGN*A*RAMA INC. ABN 96 080 258 215
2. COM, INC. ABN 14 107 509 508; and
3. GRAZE CRAZE FRANCHISING PTY LTD ABN 87 660 594 927; (collectively referred to as “we”, “us” or “our”, as applicable).

Further details can be found in our Privacy Policy https://unitedfranchisegroup.com/privacy–policy–au/

2. Facts and circumstances of collection

Your personal information is collected from:

• When you visit our website/s;
• When you give us your personal information;
• Your authorised representatives; and
• Our service providers that assist in the operation of our business.

3. Purposes of collection  

The purposes for which we collect your personal information generally depends on the specific collection. For example:

• If you submit an enquiry to us (whether by way of our online forms or by telephone), including to obtain a quote or enquiry about one of our franchised businesses closest to you, we collect personal information to respond to your enquiry.
• If you subscribe to our newsletters or customer alerts to receive our marketing communications, we will collect your personal information to send you information about our services, promotions, events or franchise opportunities.
• If you purchase our services or products, we will collect your personal information for all matters that relate to your service or product or about other services or products (offered by us or our business affiliates) which you may be interested in.
• If you visit our website/s, we may use cookies to collect non-identifying information about your website usage (which we may connect with personal information we hold about you) to personalise your experience across our online channels, and if you are opted in, to send you personalised marketing communications.
• If you submit an application to own a one of our franchises, we will collect personal information to access your application and determine your eligibility.
• If you complete any survey as contained on our website or in any direct marketing communications to you, we will collect your personal information to help resolve your concerns, improve the customer experience provided by our online platforms, internal analytics, reporting and training purposes.

4. Refusal to provide personal information

If you refuse to provide the personal information we request, or do not provide your consent for us to collect personal information, we may not be able to fulfil the purpose for which that information was required. This includes for the purposes set out above.

5. Disclosure of personal information

We may disclose your personal information to our related body corporates or other third parties for the purposes of which we have collected it, including:

• If you subscribe to receive any marketing communications, our marketing or advertising partners;
• if your applying to own a franchise, our financial and legal service providers;
• If you are enquiring about a service or product, our franchisees who may operate a franchised business with closer proximity to you or in our opinion be better suited to address your requirements; and

6. Accessing or correction your personal information

Our Privacy Policy contains information about how you can access and correct your personal information. Our Privacy can be found at https://unitedfranchisegroup.com/privacy–policy–au/.

7. Privacy complaints

Our Privacy Policy contains information about how you can complain about a breach of the Australian Privacy Principals (APP). Our Privacy can be found at https://unitedfranchisegroup.com/privacy–policy–au/.

8. Overseas disclosure

From time to time, we may transfer your personal information to entities overseas. In such circumstances, we will always take reasonable steps to ensure that the overseas recipient handles the information in a way that is consistent with the APP. Please see our Privacy Policy for more information – https://unitedfranchisegroup.com/privacy–policy–au/.