Updates for Signarama USA Franchisees
As of 12-07-2022 at 717 AM EST
Solutions for Signarama US Franchise Owners
IDENTIFY: How to know if you are impacted
- If you are not receiving emails to your account, then you are more than likely affected.
- All inboxes with Rackspace hosted Exchange server are affected due to this incident.
- If you host your email under a CUSTOM domain (signarama-locationname.com) and are using Rackspace Exchange, you may also be affected.
If you are unsure if you are affected by this security situation, we recommend reaching out to our team at [email protected] to validate your domain status.
SOLUTION: The recommendation from Rackspace is to migrate to Microsoft’s Office 365 Exchange environment which they are providing at no cost (during the transition).
ACTION: if you have a custom domain
- RECOMMENDED: Migrate to Microsoft Office 365 Exchange
- Follow the steps here: https://unitedfranchisegroup.com/rackspace/how-to-set-up-o365-via-your-cloud-office-control-panel/
- NOTE: You will need to modify your DNS (Domain Name System) records
- If you own your domain, you’ll need to login to your domain provider and update various records that will be provided to you via Microsoft in the transition process.
- If UFG/Corp owns the domain for your store, please see the steps below.
- Option 2 – Create a ticket in Rackspace to forward your email to another third-party email address (ex. Gmail, Hotmail, Yahoo, etc.). This is only a TEMPORARY FIX and not a long-term solution as per brand compliance guidelines.
If UFG/Signarama corporate owns your domain
- You will still need to do one of the two options above.
- Since UFG owns the domain we provisioned for you, we will need to update the DNS.
- When you get to the point where it asks to update the DNS records, please contact support via [email protected].
- When reaching out to support please make sure to provide us with your DNS records.
- This will help avoid additional delays.
