Updates for Signarama AU Franchisees

As of 12-07-2022 at 9:13 PM EST

We have flipped the DNS for signarama.com.au emails to now be delivered to the Office 365 Exchange accounts.

How to access email During this time, please use: https://portal.office.com as we do not currently have the bandwith to help configure everyone’s devices. The Webmail system will allow you to access all your email.

If you were affected by the Hosted Exchange issue, please do not remove your Outlook profile or update any settings.

If you were unaffected by the Rackspace issues, we still have to move your accounts over to the new environment. Please make sure not to remove your Outlook settings/profile, as this will allow you to access older emails. Technically, since your accounts are stil active on Rackspace (until after migration)these accounts still can technically send out email. But they will not be able to receive email from anyone on a different domain (e.g customers/vendors), those inbound emails will be delivered to the new Office 365 accounts.

Data Migration – Once Rackspace resolves the event, we will schedule a migration team to work on moving the data from ALL old email accounts at Rackspace to the new accounts at Microsoft. We do not have any idea of when this will occur. We understand this is difficult, but until the event is resolved migrations cannot transpire.

Action Items for SAR Franchisees in AU

IDENTIFY: How to know if you are impacted

  • If you are not receiving emails to your account, then you are more than likely affected.
  • All inboxes with Rackspace hosted Exchange server are affected due to this incident.
  • If you host your email under a CUSTOM domain (signarama-locationname.com.au) and are using Rackspace Exchange, you may also be affected.

If you are unsure if you are affected by this security situation, we recommend reaching out to our team at [email protected] to validate your domain status.

SOLUTION: The recommendation from Rackspace is to migrate to Microsoft’s Office 365 Exchange environment which they are providing at no cost (during the transition).

ACTION: if you have a custom domain

  • RECOMMENDED: Migrate to Microsoft Office 365 Exchange
  • Follow the steps here: https://unitedfranchisegroup.com/rackspace/how-to-set-up-o365-via-your-cloud-office-control-panel/
    • NOTE: You will need to modify your DNS (Domain Name System) records
    • If you own your domain, you’ll need to login to your domain provider and update various records that will be provided to you via Microsoft in the transition process.
    • If UFG/Corp owns the domain for your store, please see the steps below.
  • Option 2 – Create a ticket in Rackspace to forward your email to another third-party email address (ex. Gmail, Hotmail, Yahoo, etc.). This is only a TEMPORARY FIX and not a long-term solution as per brand compliance guidelines.

If UFG/Signarama corporate owns your domain

  • You will still need to do one of the two options above.
  • Since UFG owns the domain we provisioned for you, we will need to update the DNS.
  • When you get to the point where it asks to update the DNS records, please contact support via [email protected].
  • When reaching out to support please make sure to provide us with your DNS records.
    • This will help avoid additional delays.

Completed

Email Fix 1: You are a Hosted Exchange user utilizing (@signarama.com.au),/s>

You had email issues starting Friday’s Rackspace exchange outage and your email address may look like [email protected].

ALL HOSTED EXCHANGE ACCOUNTS ON SIGNARAMA.COM.AU HAVE BEEN MIGRATED.

Email Fix 2: You are utilizing Rackspace Email and (@signarama.com.au)

These Rackspace users have not run into any disruptions in services since Friday but your email address also looks like [email protected]. As stated above, we must upgrade your emails to Microsoft 365 Email (Plan 1) to secure and improve the entire domain / brand.

ALL STANDARD EMAIL ACCOUNTS ON SIGNARAMA.COM.AU HAVE BEEN MIGRATED.

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