With the recent change of ownership, we will make some changes to email services. The following changes will be effective after March 22nd. Please be advised there will be some tasks that staff must complete by the end of the day on Friday and first thing in the morning on Monday.

All email addresses, groups, and aliases will be maintained during these updates. All files stored in OneDrive or SharePoint will also be retained. All Microsoft Teams memberships will be kept, along with current chat history, excluding chats containing users that are not part of Intelligent Office.

During the migration, please use the following support link. This will send you to Gazelle, the vendor that is currently doing the migration this time. This support channel is only for issues related to the email migration, and updating your PCs to the new Sharepoint server. All other issues can go to https://myiosupport.com

Please submit one ticket per location for now, Gazelle is working through the ticket queue. More tickets doesn’t equal faster response. 

PLEASE MAKE SURE TO INCLUDE CONTACT DETAILS!

Important Updates:

• Sharepoint will be migrated early next week.
• Gazelle will make a second migration pass to grab any mail that passed through during migration. It may take some time for that mail to sync. This only affects a small subset of users.
• You can always use webmail (https://outlook.office.com) in case you cannot access outlook yet.
• Outlook password resets can go to either Gazelle or myiosupport.com.
• Send all email migration tickets to Gazelle (vendor doing the migration) – https://support.gazl.co/hc/en-us/requests/new
  • UFG and IO support teams do not have access to the email servers yet!
  • Billing related emails will be fast tracked for all affected locations.

Account Removal Process:

• Users must remove their old Outlook profile by following the steps found below; make sure to click the right operating system or device type.

Account Reconnection Process:

• Please add your new profile in Outlook by following the steps found below; make sure to click the right operating system or device type.

• We inherited the relationship Code Poet migrated IO from Rackspace to Office 365, and there were numerous legacy issues that we could not have been aware of until we tried to migrate out of Empower to us.
• Gazelle also had full access and was managing primarily the Canadian franchisees in the system. They have really stepped up to assist in getting this setup and updated properly.
• Empowers tech team was holding the email system together behind the scenes the last few years and would have been equally complex had they attempted to address this before the acquisition.
• We were never allowed access to IO emails, as they were tied into to all the other Empower brands emails, so there is no way we could have known of any of these issues until the problems occurred.
• We were given 60 days to transfer this without knowing how complex and the legacy issues were until the first attempt failed. We were provided with a 30-day extension and have had to move again with a sense of urgency to migrate this out.
• UFG Team has had no access to the email system until late yesterday 3/26/2024 to even access the system. So we could not provide any support to any issues that have arisen over the last month.

• We are looking to ensure that all locations have full access to all systems and processes they need to properly operate.
• If you have an existing ticket already open, please simply update your already current ticket with Gazelle at https://support.gazl.co/hc/en-us/requests/new
• If you have not submitted any tickets yet and have issues, please create a new ticket at https://support.gazl.co/hc/en-us/requests/new